IT SUPPORT
MAINTENANCE
ServBridge services provide flexible access to a highly–motivated and dedicated team of IT support professionals who
possess in-depth knowledge of a wide range of infrastructures, mail systems, and applications under a single support
a service contract, across more than 123 world countries.
The key benefits of ServBridge IT Support & Maintenance Solution include:
Global Solutions
Global professional solutions available across more than 123 world countries, including standard as well as remote and hard to access locations
Flexibility
Single Contract
Flexible Payment
Tight Integration
Tight integration with complex Servbridge global services.
IT Support Maintenance
ServBridge support ensures the quality of service delivery, improved
up-time and network availability, increased operational efficiency and reduced costs across most major technology
platforms.
Our focus is on fast resolution through on-site
and field-based technical teams.
IT Support Maintenance
Remote Technical Support
Servbridge Remote Technical Support Services and Remote
Monitoring is an integral part of a complex post-implementation solution. With a multi-tiered system of support, we deliver a robust 24×7 remote issue resolution service that can significantly smoothen and speed up the corrective maintenance process.
Servbridge Remote Technical Support Services and Remote Monitoring are an integral part of a complex post-implementation solution. With a multi-tiered system of support, we deliver a robust 24×7 remote issue resolution service that can significantly smoothen and speed up the corrective maintenance process.
Remote Technical Support
With Servbridge support, all issues are initially assessed by the 24x7x365 ServBridge Service Desk and then rapidly directed to the proper tier for immediate action. We support all types of standard products and technologies, including End User workstations and common applications, printers or mobile devices, servers, active network devices, primary/ back up power supplies, and domain controllers.
Servbridge Remote Monitoring
As a part of our remote technical support, ServBridge remotely monitors the availability and workload of the devices in the Customer’s network, including proactively reporting failures to the Customer within the guaranteed response time while simultaneously commencing servicing activities. The service also includes backup of the configuration of the
IT Support Maintenance
IT Service Desk
Servbridge 24/7 IT Helpdesk Services will support and manage your company’s PCs, laptops, servers, email, VoIP, mobile, network, and office applications. Ultimately, we make sure your team has seamless working experience. This will, in fact, enhance productivity and reduce the time, personnel and resource burden of an in-house IT department.
Furthermore, by enlisting the support of our IT Service Helpdesk gives you the confidence to know that your business’ IT functions have reliable support at all times. Businesses also have the option of outsourcing to IT experts or to appoint their own in-house IT team. Above all, outsourcing allows you to focus on your core business. At the same time, we also provide a collaborative service with your in-house IT team which will ultimately provide you with the required expertise to resolve any recurring problems.
The key features of Servbridge service desk:
- Our single service desk center is situated in Europe to achieve the required quality of services through skilled personnel participating in service provisioning
- Available around the clock for contractual as well as ad-hoc break-fix requests
- Complex business continuity and resiliency services include predictive, preemptive, and proactive services to minimize risks associated with network downtimes